Help Center

Yes, but only if you contact us as soon as possible at this mail support@zenzatas.com. If your order has already been processed and sent, it will probably be too late to change anything.

You can cancel your order if you contact us within 2 days after your order. Once this delay is over, you will not be able to cancel the order.

The shipping and handling cost varies based different factors : the type of articles you order, the weight of these articles, their height and the place you're located. Our shipping fees : Are 3.99 euros for delivery to metropolitan France and 7.99 euros in Europe. Our deliveries are free beyond 50 euros.

It's normal. When your order several products in our shop, they are shipped by different producers and craftsmen. Therefore, your orders will often arrive in multiple packages. But don't worry, everything will eventually be delivered.

Yes, once your orders has been prepared and sent, you will receive a mail containing a tracking number. You can go to : Track-your-order to check the status of your ordrer. 

If you didn't receive that email after 2 business days, check your spam folder or contact us for more details.

Yes, without any doubt. All pages of Zenzatas (it therefore includes the payment pages) are using an SSH key and are in HTTPS to secure and encrypt transactions and payments. Payments are made through Paypal or Stripe, the two leading companies in online payments. In accordance with these security standards, no malware or hacker will be able to access your data on Zenzatas. You can shop with peace of mind !